FAQ - frequently asked questions
WHAT IS DET GYLDNE BLAD AND WHO IS BEHIND?
Det Gyldne Blad is a Danish art-brand of art, illustration and stitched little artefacts made for the home decor purposes and for both big and small. Behind it all is the Danish artist Stephanie Donsø. Det Gyldne Blad is located in Denmark in Scandinavia.
Det Gyldne Blad is a Danish art-brand of art, illustration and stitched little artefacts made for the home decor purposes and for both big and small. Behind it all is the Danish artist Stephanie Donsø. Det Gyldne Blad is located in Denmark in Scandinavia.
WHO RUNS DET GYLDNE BLAD AND THE WEBSHOP?
Det Gyldne Blad as well as the webshop is owned and runned as a one-woman operation by Stephanie Donsø, VAT-number. 28920261, Soldraget 21, 3460 Birkerød, Denmark, (+45)51945034, detgyldneblad@gmail.com.
Det Gyldne Blad as well as the webshop is owned and runned as a one-woman operation by Stephanie Donsø, VAT-number. 28920261, Soldraget 21, 3460 Birkerød, Denmark, (+45)51945034, detgyldneblad@gmail.com.
WHAT DOES DET GYLDNE BLAD MEAN?
Det Gyldne Blad is Danish and means The or That Golden Leaf.
Det Gyldne Blad is Danish and means The or That Golden Leaf.
DO YOU DO PRIVATE COMMISSIONS?
Yes, sometimes. E-mail Stephanie about your idea and needs and she will have a look through and work out a price for you in line with how big the task is.
Yes, sometimes. E-mail Stephanie about your idea and needs and she will have a look through and work out a price for you in line with how big the task is.
DO YOU SELL FRAMED PRINTS?
Framed prints are offered when Det Gyldne Blad attends craft markets. But special arrangements may also be handled if you can pick up your order at Stephanies home studio in Birkrød. Please contact Stephanie here: detgyldneblad@gmail.com
Framed prints are offered when Det Gyldne Blad attends craft markets. But special arrangements may also be handled if you can pick up your order at Stephanies home studio in Birkrød. Please contact Stephanie here: detgyldneblad@gmail.com
CAN I RETURN A PURCHASEMENT FROM YOUR WEBSHOP?
Yes, if your order meets the rules of returning an item bought on the net. For more info go to the section of cancellation and return.
Yes, if your order meets the rules of returning an item bought on the net. For more info go to the section of cancellation and return.
HOW DO I CONTACT CUSTOMER SERVICE?
As Det Gyldne Blad is a one-woman operation it is Stephanie you'll be personally answered by. You can email her on: detgyldneblad@gmail.com.
She will be happy to help you in any way she can and will be all hears if you have feedback - good or bad about your purchase or the webshop.
As Det Gyldne Blad is a one-woman operation it is Stephanie you'll be personally answered by. You can email her on: detgyldneblad@gmail.com.
She will be happy to help you in any way she can and will be all hears if you have feedback - good or bad about your purchase or the webshop.
WHAT IF MY PURCHASE IS BROKEN WHEN I RECEIVE IT?
It is important that customers are happy. Stephanie makes sure to wrap your purchase as good as possible so that it may not be damaged during its way to your doorstep. She put a lot of work hours in her art so it is also important to her that what your order arrives safely. In Spite of this Det Gyldne Blad can not be held responsible for how the mail service handle your purchase after it has been shipped from Stephanies studio. But again, it is also important that you are a happy customer. So, do contact Stephanie if there is anything and we'll work something out!
It is important that customers are happy. Stephanie makes sure to wrap your purchase as good as possible so that it may not be damaged during its way to your doorstep. She put a lot of work hours in her art so it is also important to her that what your order arrives safely. In Spite of this Det Gyldne Blad can not be held responsible for how the mail service handle your purchase after it has been shipped from Stephanies studio. But again, it is also important that you are a happy customer. So, do contact Stephanie if there is anything and we'll work something out!
MAY I COPY YOUR WORK?
No, you may not copy any work of Det Gyldne Blad. All artwork offered on this site is made by Stephanie and is her own and she own it's copyright. Her work is sold with all rights reserved and is a part of her income. You may not reproduce, copy or share without Stephanies permission and she ask highly of you to respect that. Thank you.
No, you may not copy any work of Det Gyldne Blad. All artwork offered on this site is made by Stephanie and is her own and she own it's copyright. Her work is sold with all rights reserved and is a part of her income. You may not reproduce, copy or share without Stephanies permission and she ask highly of you to respect that. Thank you.
