FAQ - frequently asked questions
WHAT IS DET GYLDNE BLAD AND WHO IS BEHIND?
Det Gyldne Blad is a Danish art-brand of art, illustration and handmade stitched little artefacts made for the home environment and for both big and small. Behind it all is me, Stephanie Donsø. I am a Danish artist and illustrator. Det Gyldne Blad is located in Denmark in Scandinavia.
WHO RUNS DET GYLDNE BLAD AND THE WEBSHOP?
Det Gyldne Blad as well as the webshop is owned and runned as a one-woman operation by me, Stephanie Donsø, VAT-number. 28920261, Soldraget 21, 3460 Birkerød, Denmark, (+45)51945034, detgyldneblad@gmail.com.
WHAT DOES DET GYLDNE BLAD MEAN?
It is Danish and means The or That Golden Leaf.
CAN I BUY FROM YOUR SHOP THOUGH IT IS ONLY IN DANISH?
Yes you can as my shop accepts foreign creditcards and payments are taken care of by Quickpay.
If you have difficulties in navigating the site when most is in Danish please contact me on detgyldneblad@gmail.com.
I have though tried to translate many places on the site. You can easily google Danish currency into the currency that you use.
DO YOU DO PRIVATE COMMISSIONS?
Yes, sometimes. E-mail me about your idea and needs and I'll have a look at it and work out a price in line with how big the task is.
DO YOU SELL FRAMED PRINTS?
No, not at the moment, but I plan to in the future when I will be able to offer click & collect service. When I participate on markets I usually bring both framed and unframed prints.
CAN I RETURN A PURCHASEMENT FROM YOUR WEBSHOP?
Yes, if your order meets the rules of returning an item bought on the net. For more info go to the section of cancellation and return.
HOW DO I CONTACT CUSTOMER SERVICE?
As I am a one-woman operation it is me, Stephanie Donsø you will be personally answered by. You can email me on: detgyldneblad@gmail.com.
I'll be happy to help you in any way I can and will be all ears if you have feedback - good or bad about your purchase or the webshop.
WHAT IF MY PURCHASE IS BROKEN WHEN I RECEIVE IT?
I want my customers to be happy and make sure to wrap your purchase as good as possible so that it may not be damaged during its way to your doorstep. I put a lot of work hours in my art so it is important to me that what you order in my shop arrives safely. In Spite of this I can not be held responsible for how the mail service handle your purchase after I ship it. But again, I also want you to be a happy customer. So, do contact me if there is anything and we'll work something out!
MAY I COPY YOUR WORK?
No, you may not. All artwork offered on this site is made by me and is my own and I own it's copyright. It is sold with all rights reserved and is a part of my income. You may not reproduce, copy or share without my permission and I ask highly of you to respect that. Thank you.
