Cancellation & return
If you want to cancel and return a bought item:
As a private customer you have the right to cancel/return your order within 14 days.
Businesses do not have the right of cancellation.
The right of cancellation expires 14 days after the day that you receive your purchase.
As a private customer you have the right to cancel/return your order within 14 days.
Businesses do not have the right of cancellation.
The right of cancellation expires 14 days after the day that you receive your purchase.
If the right of cancellation expires on a national holiday (sellers country) the right of cancellation is extended until the following business day.
To return a bought item
You will need to email Stephanie at Det Gyldne Blad by using this email address: detgyldneblad@gmail.com
To return a bought item
You will need to email Stephanie at Det Gyldne Blad by using this email address: detgyldneblad@gmail.com
Contact her as quickly as possible.
Returning an item is on your own expenses
You must pay for shipping the item back to Det Gyldne Blad without any further delay, and no later than 14 days after you have informed Stephanie through mail that you would like to return your purchase.
You must pay for shipping the item back to Det Gyldne Blad without any further delay, and no later than 14 days after you have informed Stephanie through mail that you would like to return your purchase.
The item can not be sent as "recipient pays shipping" or without delivery to the address of Det Gyldne Blad.
Return to this address:
Det Gyldne Blad
Att.: Stephanie Donsø
Soldraget 21
3460 Birkerød, Denmark
Det Gyldne Blad
Att.: Stephanie Donsø
Soldraget 21
3460 Birkerød, Denmark
Remember to get a receipt as proof for your shipment back the item to me.
I expect that the returned item is without any damage
You must take care of that the item you bought and wish to return is securely wrapped when you sent it back. You are responsible for the package until Det Gylden Blad receive it. If the item has been handled in a way that decreases its resale value, Stephanie will only be able to refund an amount less than the original paid amount or none.
You must take care of that the item you bought and wish to return is securely wrapped when you sent it back. You are responsible for the package until Det Gylden Blad receive it. If the item has been handled in a way that decreases its resale value, Stephanie will only be able to refund an amount less than the original paid amount or none.
When the item has returned to Det Gyldne Blad without any damage and in good shape (all as new)
Stephanie/Det Gyldne Blad will transfer to you shortly after to the same account as in the initial payment. Unfortunately it is not possible to return to other accounts that has not been a part of your purchase in the shop.
Stephanie/Det Gyldne Blad will transfer to you shortly after to the same account as in the initial payment. Unfortunately it is not possible to return to other accounts that has not been a part of your purchase in the shop.
Complaints
Danish customers are under the right of the Purchase Act (Købelovens regler) that claims the right to complain up till 24 months after purchasement. This means that you as a customer have the right to complain about defects concerning your bought item. This right does not count if the item got defects caused by wrong usement or maintenance or simply normal use.
Danish customers are under the right of the Purchase Act (Købelovens regler) that claims the right to complain up till 24 months after purchasement. This means that you as a customer have the right to complain about defects concerning your bought item. This right does not count if the item got defects caused by wrong usement or maintenance or simply normal use.
If you receive an item with defects or other you are welcome to e-mail me.
It is also a good idea to attach a photo that may give me a better insight.
It is also a good idea to attach a photo that may give me a better insight.
I strive to answer any email within in 48 hours.
detgyldneblad@gmail.com
detgyldneblad@gmail.com
